Mastercard Unveils an AR App
FACTS At the CES 2020 in Las Vegas, Mastercard introduced an Augmented Reality app enabling cardholders to search through and have access t...
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Revolut Further Aims for Portugal
FACTS The British challenger bank Revolut plans for their second-largest customer operations centre in Portugal.
M-Banking: New Features for Barclays Payment Cards
FACTS The British bank Barclays, through their American subsidiary Barclays US Consumer Bank, launches a new app version, also streamlining...
Banque Casino Launches a Voice-Based Chatbot to Improve Customer Relation
FACTS Banque Casino partners with Greenbureau –start-up specialising in customer relation– to launch a new service enabling their customers...
La Banque Postale Expands their Card Offer
FACTS La Banque Postale, banking subsidiary of La Poste, introduces a new app version. This service will provide their Visa cardholders wit...
A Retail Property Company Bets on Apple and Google Apps for their Customer Loyalty Programme
FACTS Mercialys, retail property company owned by Casino Group and key player in managing shopping malls in France, has been focusing on de...
UBank Human-Like AI for Mortgage Loans
FACTS The e-banking player UBank introduces a chatbot for home loans applications.
Toyota Improves Driver’s Experience with John Paul
FACTS Toyota Financial Services just extended their partnership with John Paul: a CRM and customer loyalty specialist famous for their conc...
Oney Features Instalments in Portugal
FACTS The payment and financial services provider Oney (Auchan group) just launched their instalment service 3x 4x Oney in Portugal.
Décathlon Opens a “Lab” Store
FACTS The sporting goods retailer Décathlon presents a 24/7 “lab” outlet called “Decathlon Singapore Lab”. This store will be based in Kall...
Kroger and Microsoft Pilot Digital Shelving Displays
Photo credits: Microsoft FACTS The US retailer Kroger opts for Microsoft’s Azure Cloud infrastructure to test smart shelving displays ad...
Sabadell Trials Face Recognition for Seamless Payments
FACTS The Spanish banking player Banco Sabadell tests a face recognition-based seamless payment prototype with help from some of their empl...
Alipay Gains Ground in France
FACTS The Chinese e-payment giant Alipay partners with Natixis (BPCE group).
OUI.sncf Adds a Payment Option for their Chatbot
A conversational agent was introduced by OUI.sncf in December 2017 to help their users find and book train tickets (online and on their mobile ph...
Compass Applies Automation for Checkout Process in the Catering Industry
AI techs are already disrupting the retail sector, as highlighted by Amazon Go, for instance, and are now considered by the catering industry, to...
Malaysia Airlines Adds a Chatbot-Based Payment Service
Malaysia Airlines launches a Facebook Messenger-based chatbot in an attempt to investigate AI and bots capabilities applied to their customer rel...
Novae Launches a Universal Loyalty Platform
The American FinTech Novae has a strategic partnership in place with Visa and, in this context, built a white-label customer loyalty and CRM solu...
REX: Boursorama Breaks New Grounds in Customer Acquisition
Boursorama just reached the 1.5 million customers milestone: an occasion for them to report on their results. This subsidiary of Société Générale...
PayPal Acquires Jetlore, Adds AI Tech to Marketing Unit
The US e-payment specialist keeps focusing on improving CRM and, just a few days after they completed their largest acquisition to date, PayPal b...
M-Payment: Starbucks Outruns Apple and Google
While the leading US tech companies (Google, Apple, Facebook, Amazon) and other FinTech giants keep focusing on ways to handle payments and banki...
