In brief: Matmut and Zelros renew their partnership

On 10 February, the Matmut Group and Zelros announced the renewal of their partnership for another three years.

The two actors had already concluded a partnership in March 2022 The aim was to extend the use of AI in banking. The first returns seemed already positive and the use cases deployed had brought real added value to employees and customers.

The renewal of the partnership tends to show that these good results have been sustained over time and the two actors now want to continue to innovate in the insurance sector.

In concrete terms, employees will benefit from the integration of Zelros' co-pilot into their various tools such as their CRM, thus optimising the actions of employees and their responses to insured persons, particularly on supplementary insurance, home insurance, etc.

Matmut wishes to benefit from the power of the LLM (large language models) in order to facilitate the understanding and structuring of a large volume of insurance data. This would increase the efficiency of processes while increasing the availability of collaborators for larger tasks.

At the same time, the two actors explain that they will soon deploy usage cases based on the general AI, notably on issues of controlling inflation of the costs of repairing car claims.

This announcement is part of the "Objective: Impact! 2024-2026" of the insurance group which places artificial intelligence at the heart of its strategy. However, Matmut and Zelros reaffirm their security commitments by explaining their concern for safety and compliance standards. Their aim is to enable significant innovation while ensuring the safety of employees and members.

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