WhatsApp consolidates its position as a commercial channel in India
The Meta group, formerly Facebook, has just announced the opening of a new experience for its WhatsApp instant messaging service in India. This i...
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Instagram allows purchases to be made via Direct Messages
The social network Instagram is offering a new feature to its users. This opens the way to a new form of online shopping and payment, via its int...
Stripe installs payment in chatbots
The American payment specialist Stripe has just signed a new partnership with a French player in the chatbot market. The objective is c...
Tinkoff's chatbot specializes in the fight against fraud
FACTS In August 2019, Tinkoff announced the launch of its chatbot named Oleg, positioned as an everyday assistant for its customers. The ba...
A Banking Institution Selling Insurance Policies via a Chatbot
FACTS The Portuguese institution Banco Best teams up the insurance group Simplesurance (featuring affinity-based, connected services) and l...
REX: Arkéa’s Max Fulfilling Promises
FACTS Max –Arkéa’s FinTech launched in March 2017– announces they met their objectives, claiming 100,000 customers for their aggregation of...
Payments News in Brief – October 2019
Players’ Strategy UNITED STATES – Active.Ai teams up with Visa to provide banking institutions with interactive AI-powered solutions (e.g.:...
Amazon Opens a Virtual Medical Clinic for their Employees
FACTS Amazon’s employees in Seattle, subscribers of their health plan, will be the first to have access to their latest pilot project: a vi...
WeChat Pay Makes Plans for an Instalment Option
FACTS Tencent would be planning to add an instalment service in China by the end of the year. This option, called “Fen Fu” for now, should...
News in Brief – August 2019
Players’ Strategy FRANCE – BNP Paribas observed a sharp increase in their number of active mobile users for Hello bank! As well as consiste...
The FinTech Alma Aims for Small Merchants
FACTS The French FinTech Alma was founded earlier this year by Stripe’s former DG Italy, Louis Chatriot. They just raised €3.3 million to b...
News in Brief – June 2019
Players’ Strategy EUROPE – China UnionPay partners with the British start-up Tribe Payments on launching their services in Europe. In addit...
REX: Bank of America Reports Encouraging Results for their Chatbot
FACTS Bank of America released results after implementing their chatbot, Erica.
CaixaBank Crafts a Chatbot for Financing Purchases
FACTS CaixaBank launches a new service through their mobile bank imaginBank: their chatbot will now provide near-instant payment facilities...
News in Brief – April 2019
Players’ Strategy EUROPE – Elavon (subsidiary of U.S. Bancorp) partners with Société Générale on addressing eight European markets: United ...
Banque Casino Launches a Voice-Based Chatbot to Improve Customer Relation
FACTS Banque Casino partners with Greenbureau –start-up specialising in customer relation– to launch a new service enabling their customers...
News in Brief – March 2019
Players’ Strategy EUROPE – As they reported strong process in turnover for 2018, the FinTech Treezor (owned by Société Générale since Septe...
Subscribing a Travel Insurance via Facebook Messenger
FACTS Starr Insurance adds a Facebook Messenger chatbot for their travel insurance.
News in Brief – February 2019
Players’ Strategy UNITED STATES – PayPal falls short of expectations and reports $4.23Bn instead of $4.24Bn for Q4 2018. Even so, they stil...
UBank Human-Like AI for Mortgage Loans
FACTS The e-banking player UBank introduces a chatbot for home loans applications.
