BBVA continues to generalize AI internally

The Spanish bank BBVA once again confirms its growing interest in artificial intelligence technologies. It has just announced the strengthening of its cooperation with Google Cloud to complete its digital transformation and generalize AI within its organization.

FACTS

• BBVA adopts Google Workspace with Gemini. And the Spanish bank will ensure the global deployment of technology throughout its global operations.

• This initiative directly affects more than 100,000 bank employees worldwide. The latter will benefit from secure generational AI experiences in their professional Google tools such as Gmail, Google Docs or Google Sheets.

• In concrete terms, BBVA employees will now have a collaborative assistant integrated with Google Workspace productivity tools. The latter is capable of:
  • Synthesize, write and search information in emails, chats and files;
  • Create professional documents, presentations, spreadsheets and videos;
  • Take notes and collaborate more effectively during calls.

• To take control of these new tools, BBVA employees will also be able to benefit from training via the new programme launched by the bank.

ISSUES

• Optimize the work of its teams: BBVA's decision is based on the positive results regarding the deployment of AI technologies in its processes and tools available to its employees. The latter point out that the automation of repetitive tasks thanks to AI allows them to earn on average nearly three hours a week. And this time is then devoted to carrying out more strategic tasks, or to maintaining the customer relationship.

• Pursue its ambitions BBVA and Google Cloud have been working together since 2011. For BBVA, this new announcement represents an additional step in the deployment of AI technologies in its processes and organization. And for Google, the signing of this strategic association with the Spanish banking giant is also a way to develop its strategic efforts, announced A long-standing relationship in banking partnerships.

• Validate predictions : Google Cloud predicted Moreover, the great future of AI in financial services at the beginning of 2025 through Zac Maufe, Global Manager of Regulated Industries at Google Cloud. His actions today demonstrate his commitment to achieving these predictions.

PERSPECTIVE

• BBVA's ambitious digital transformation is shared by another Spanish bank, CaixaBank. The last two increased their investments in technology at the beginning of the year. BBVA then specified that it wanted to strengthen its expertise in Artificial Intelligence.

• And the Spanish banking giant held its strategic line. After formalized the use of this type of technology within these processes and its teams, BBVA integrated Even artificial intelligence technologies to its marketing and legal processes last January.

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