BBVA invents a discrete mode for its application

The Spanish bank BBVA today proposes a new technology solution with added value to ensure the safety of its customers. This is done through a new approach, offering users of its mobile banking application a solution to ensure the confidentiality of their information. The BBVA application is thus enriched with a "furtive" mode to combat indiscreet eyes.

FACTS

• Users of BBVA's mobile banking application will now be able to activate a new feature offered by the bank.

• This feature is presented under the name "discreet mode". It is available within the application configuration settings and can be activated with just one click. The user of the service must also accept the use of his camera by the application.

• In concrete terms, the solution incorporates artificial intelligence technology to allow the smartphone camera (Android and iOS) of the bank's customers, to detect the presence of several individuals, and their faces in particular, near the screen.

• In the event of an identified "intrusion" risk, the application set in discrete mode does not display sensitive data such as the account balance or the amount of past transactions. To access this information, the user must click on a specific display icon.

ISSUES

• New uses, new risks : Mobile banking applications make financial services accessible at all times and in all situations, including in public. However, these uses also contribute to the emergence of a new risk for users, which is actually to make their data more easily visible and accessible.

PERSPECTIVE

• Fighting the upsurge in the risk of fraud, in particular by encouraging the massive use of the latest technologies by fraudsters, is now a major new fight for banks that compete with ingenuity to bypass fraudsters. Nubank proposed for example, to transform the customer experience and strengthen security in March through AI.

• Artificial Intelligence is indeed a major tool in this struggle. As technology is used by fraudsters, banks are also integrating it into their defence systems to fight with equal weapons.

• Here, however, BBVA adapts this technology to address a risk directly arising from improved access to banking services. To the extent that customers are now able to carry out their operations in public places and at any time, the bank stresses the practicality but also the risk of these practices, by presenting protection, always technological, to cover these uses.

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