Videos Assisting Damage Claim Procedures

American Modern Insurance Group (Amig) unveils a mobile solution for damage claims making room for a video-based assistance process.

Customer process:
- Amig customers are invited to download the MyClaim app from Apple App Store or Google Play Store
- From the app, they may contact Amig insurance experts
- While calling these experts, the MyClaim app streams videos and snaps screenshots of the damage or loss
- Off-line videos and photos can also be stored to be sent later on
Targets: Amig’s new service is meant for all their customers, regardless of their insurance lines, personal or commercial.
Their video assistance service has been designed in partnership with the American start-up Livegenic, which focuses on visual communication technologies.

Making it easier for customers to file insurance claims. Amig relies on MyClaim so their customers can easily and more quickly send photographic or video evidence.
Speeding up claim processes. Sending visual evidence might contributes to cutting down processing times to just one week.
Avoiding the need for traditional onsite inspection. MyClaim avoids that insurance experts should have to perform onsite inspection, and/or comes in addition to these conventional inspections.

Videos and mobile media are increasingly popular when it comes to dealing with damage claims. Several other groups and insurance companies have introduced similar offers (e.g.: Amaguiz and Coyote, Snapsheet, etc.).
AI technologies are also starting to prevail in optimising insurance claims, as highlighted by Ant Financial, Flyreel or Generali.

Category : Alertes quotidiennes