Intermarché reduces checkout fraud with Diebold Nixdorf's AI technology.

The Grouping Musketeers has just announced its ambition to strengthen its capacity to combat fraud in its automatic funds. For this purpose, and after a successful testing phase, the group will ensure the deployment of the technology based on Artificial Intelligence Diebold Nixdorf, a global giant in banking automation and point-of-sale and self-service solutions.

FACTS

• Diebold Nixdorf is behind a technological solution called Vynamic® Smart Vision Based on Artificial Intelligence, this solution was tested by Groupement Les Musquetaires at its Intermarché store in La Farlede.

• This pilot phase led to the training of the computer vision model on La Fardele Intermarket data for:
  • analyse customer behaviour and activities in real time,
  • detect the nature of scanner products in automatic boxes by customers,
  • check the correspondence with barcodes,
  • identify possible hidden or hidden objects,
  • advise customers in case of errors found via a message displayed on the box screen,
  • alert sellers on their mobile terminal,
  • block transactions in case of potential fraud.

• Groupement Les Mousquetaires is now planning to deploy the solution more widely through its network of Intermarché, Netto and Bricomarché stores.

ISSUES

• Reduce losses During the pilot phase, the technology was able to demonstrate its effectiveness. The Groupement Les Musquetaires has thus seen a reduction in erroneous transactions from 3% to less than 1%.

• Fluidize cash passages According to Les Musquetaires and Diebold Nixdorf, the technology has also reduced cashier interventions by 15%. Preventive messages in case of error have therefore also demonstrated their effectiveness by participating in reducing wait times and optimising the purchasing experience for customers, independently.

• Release staff : This enhanced customer empowerment and the reduction of the risk of fraud are ultimately helping to free shop staff and allow them to focus on other value-added tasks.

PERSPECTIVE

• The deployment of Diebold Nixdorf's Artificial Intelligence technology to Les Musquetaires' stores is not a complete surprise. Beyond the fact that the French distribution giant is carrying out this deployment after a test phase, Groupement Les Mousquetaires had also marked its interest in the latest artificial intelligence technologies last June.

• At the time, the innovation direction of the group Les Mousquetaires placed These technologies are at the heart of his work, stressing their potential interest in improving customer experience as well as optimising the efficiency of outlets for example.

• And it is in this logic that the group Les Mousquetaires launched a call for projects around AI to identify innovative solutions, support their development and ensure the transition of its professions.

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