Ingenico Adds a Chatbot with IBM

The French POS device maker Ingenico unveils a payment solution for conversational agents using IMB’s AI technology and Natural Language Processing (NLP) capabilities.

Goals: Design a frictionless customer experience using a conversational agent and including a payment module.
Targets: Retail, hospitality, leisure and travel industry players.
It was crafted in partnership with JoinedApp and includes Ingenico’s secure payment API. The conversational agent available 24/7 allows companies to interact with customers and seamlessly manage different transactions.
How it works: (process in video)
- The customer scans a dedicated QR code to start a conversation on mobile. Based on Watson’s AI capabilities, the agent interprets language subtleties and handles natural variations
- The user can then directly specify his request and choose between different options
- He provides his bank information to validate the payment without leaving the interface.

Ingenico ensures optimal payment experience for consumers, and provides brands with them with a means to adjust their offers and meet customers' changing requirements based on information retrieved by the bot.
Ingenico intends to attract new brands and merchants with this innovative service. Several offers have been crafted enabling them to interact with their customers in a more customised manner, and eventually increase their conversion rates.

Ingenico ePayments, e-commerce and m-commerce division of Ingenico Group, already implemented a similar solution providing e-merchants with payments-embedded chatbots services.
This new solution aims for different targets as it addresses customers in brick-and-mortar outlets, who might need to contact the brand via scanning a QR code. Also, it is linked to all messaging apps and enhanced with IBM’s Watson technology.
This chatbot is already available on the international payment market and already used by the Belgian news website Het Laatste Nieuws (HLN) via a pilot project.

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