A Chatbot for Filing Travel Insurance Claims

The Singapore-based insurance company FWD Singapore just added a chatbot to their website.

This female conversational agent called “Faith” is meant to answer customers’ questions online.
This service has been crafted for FWD by Active.Ai, a Singapore FinTech which designs AI-techs for financial institutions.
What this chatbot is for:
- Handle FWD travel insurance subscribers’ claims and help them submit travel insurance claims. Faith identifies the reason for the given issue and details the process for filling claims.
- Answer Internet users’ questions regarding FWD insurance offers.

Expand their existing range of offers: Faith will provide answers to FWD Singapore’s customers and prospective customers outside of their call centre’s regular business hours.
Address customers’ dissatisfaction: FWD Singapore sees this chatbot as a means to address dissatisfaction expressed by their customers. They may in fact be provided answers faster.
Improve service availability: Faith may answer customers’ questions 24/7. This availability is especially relevant for travellers as time difference may apply when they need to contact their insurance company.

FWD Singapore commits to improving their customer relation management. FDW also unveiled a digital means of payment for premiums and the FWD Flyer mobile app. This app lets them deal with health-related costs if issues occur when travelling.

Category : Alertes quotidiennes