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  • Insurance
  • Innovation
  • France

JeChange and HomeServe Team Up on Smart Home Assistance


  • The home service company HomeServe teams up with JeChange, behind a digital assistant for managing regular bills.
  • They will be focusing on home assistance based on connected devices including leakage sensors and smart thermostats.
  • 4 offers have been developed: 
    • Assistance Pannes Electriques (power failure)
    • Assistance Pannes Electriques et Gaz (power & gas failure)
    • Assistance Pannes Electriques et Plomberie (power failure & plumbing)
    • Assistance Pannes Intégrales (total failure)
  • This partnership will lead to the launch of an all-inclusive covering all connected devices in a household.
  • This contract includes unlimited phone-based assistance and compensation to afford new devices if impossible to fix: up to €500 and 2 changes/year.
  • Connected objects: thermostats, smoke detectors, carbon monoxide detectors, leakage detectors, surveillance cameras, and even connected speakers, for instance.
  • Cost: €5.99/month


  • HomeServe
    • Network of 3,000 repairers in France
    • 150,000 interventions/year
    • Over 1M customers in France
    • €113M revenue in France
  • JeChange
    • Founded in 2006
    • 3M users in France
    • European presence through their brand KillMyBill


  • Modernising assistance services. For the assistance specialist JeChange, which focuses on comparing and assistance in changing service provider, this insurance offer comes as a logical addition to their existing range of services.
  • Applying innovative offers on a niche market. JeChange and HomeServe will be the first to feature an insurance policy for all connected objects in a household, along with a full assistance service and repair work.
  • Consolidating a business model. JeChange is a comparison service available for free, but which charges a fee when acting as a business finder, i.e.: if the user actually changes contract. This new offer stands out as a way for them to diversify their revenue sources.


  • A favourable context. In 2018, 21% of the people in France owned at least one connected object and 18% of the households had to face equipment failure. Also, 86% of these people haven’t subscribed an assistance service to solve these issues (source: CSA study for HomeServe).
  • JeChange’s part in this launch shows that comparison services may aim for diversification, too. It also stresses their competitive reach and a likely crossover with the insurance sector.
  • HomeServe is used to this distribution model. In the end of 2018, they partnered with Saur on featuring 4 assistance services intended for plumbing failures.