Authentication: ANZ Planning Biometric ATM Roll Outs

• ANZ is investigating the potential of biometric ATM authentication but hasn’t yet decided whichever process to favour (voice biometrics, face recognition or fingerprints).

• Last August, the bank sought its customers’ opinion on their favourite means of authentication; 79% of those interrogated said they were comfortable using this technology and over 30% would even envisage not paying with cash any longer.

• Renewing its entire ATM estate in view of commercial launch could take up to five years and fit in its Banking on Australia programme including a complete set of innovative service and amounting roughly 1.2 million euros.

Source: The Telegraph

• ANZ has had to cope with skimming fraud cases in the beginning of the year, and now tries to rethink its authentication processes. This move might mean that cardless cash withdrawal solutions are now envisaged. The bank is also to focus on critical authentication data storage which, with time, could even enable step-by-step evolution towards a cashless society.

• These ambitions illustrate ANZ’s ability to innovate through relying on new technologies. Their programme also considers the launch of an m-banking app (FastPay in iOS for small merchants) and mobile contactless products. Android apps are currently being trailed by its staff member with the help of the mobile carrier Optus and TSM G&D. Among other planned roll outs, ANZ might also install several visio-conferencing tools in its branches and 800 NEC Corporation ATMs.