Fraud Figures in the United Kingdom
- The UK Cards Association report indicates a decrease in cheque-related fraud and online fraud figures in 2010 compared to 2009. Bank card fraud decreases 17%, to 365.4 million pounds in line with the trend started in 2009, when it dropped 28%.
- Online banking fraud also decreases, about 22% or 46.7 million pounds compared to 2009, despite the increasing number of phishing attempts (+21%).
- Cheque fraud goes from 29.8 million to 28.9 million pounds. In fact, in most cases the attempt was stopped before the payment process could be completed.
- By comparison, other indicators come from the United States, where, according to a recent ACI Worldwide survey, 50% American consumers claim they fear card fraud. Nevertheless, it seems that nearly 10% do not respect some basic rules, however listed in their contract, and still keep their PIN code with their bank card. Also, an average 20% still carelessly throw their bank receipts and account balance in the bin.
- According to ACI Worldwide, French users are among the most careful and bank card fraud victims are generally pleased with the way their banking institution deals with these cases. Only 5% of those interrogated plan to go for another institution and 35% are satisfied with fraud amounts reimbursement delays. Also, French customers fear the financial consequences related to fraudulent use of their card (insolvency) more than the fraud attempt in itself.
- Today, new solutions are being developed to ease the customers and avoid the multiplication of codes they often forget. For instance, during the 2011 PayFORUM, Atos Worldline presented a new dematerialised wallet to centralise cards issued by different banks and accessible through unique dedicated identifiers.