Klarna opens a direct line to its CEO's AI avatar
The Swedish BNPL giant Klarna has just renewed its customer relationship management services. He now promises to allow them to contact the CEO di...
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Starling Bank presents new "Spending Intelligence" tool
Starling Bank has further enriched its services by presenting a new tool to its customers. Named "Spending Intelligence", the latter integrates G...
BNP Paribas integrates LLM platform to accelerate AI
The French bank BNP Paribas has just announced that it has achieved an internal technological evolution by deploying a LLM as a Service platform ...
BBVA presents a new generation banking application
The Spanish bank BBVA just lifted the veil on the new version of its mobile banking app. The latter has been reinvented on the basis of the integ...
Commerzbank generalizes its humanoid AI assistant
The second German private bank, Commerzbank, just announced the deployment of its virtual assistant named Ava in its customer services. It takes ...
Crédit Agricole addresses young people with "It's square"
The French Bank Agricultural credit has just lifted the veil on its new affinity device to the Young people. Named "It's Square", this new offer ...
BNP Paribas plans to shorten real estate credit with AI
As part of an interview with Echos, Sébastien Perrigault, director of the field of financing to individuals at BNP Paribas, just revealed how Art...
Virgin Money trains its employees for the well-being of customers
Virgin Money has just presented a new in-house training initiative for its employees. This training should in particular help them acquire knowle...
BBVA allows you to manage your accounts and cards via AI
The Spanish bank BBVA just presented its latest innovative initiative in account and card management for its clients. They will now be able to re...
In brief: Matmut and Zelros renew their partnership
On 10 February, the Matmut Group and Zelros announced the renewal of their partnership for another three years.
Zaion accelerates its European expansion with a €11 million fund raising
Zaion, French specialist in voice conversational AI, announces a €11 million fund raising led by 115K, the Venture Capital Fund of The Postal Ban...
BBVA evaluates AI bias
Strongly committed to the deployment of the latest artificial intelligence technologies in banking services and processes, the Spanish bank BBVA ...
Bunq translated live with AI
The Dutch neobank Bunq has just signed what it presents as a world first, with the launch of a new machine translation service in real time to fa...
A Banking Institution Selling Insurance Policies via a Chatbot
FACTS The Portuguese institution Banco Best teams up the insurance group Simplesurance (featuring affinity-based, connected services) and l...
REX: Bank of America Reports Encouraging Results for their Chatbot
FACTS Bank of America released results after implementing their chatbot, Erica.
Banque Casino Launches a Voice-Based Chatbot to Improve Customer Relation
FACTS Banque Casino partners with Greenbureau –start-up specialising in customer relation– to launch a new service enabling their customers...
Subscribing a Travel Insurance via Facebook Messenger
FACTS Starr Insurance adds a Facebook Messenger chatbot for their travel insurance.
Arkéa Crafts a Chatbot for Remote Purchases
FACTS Arkéa launches a mobile conversational agent for distance selling. This tool embeds a payment option for corporate e-commerce special...
Ingenico Adds a Chatbot with IBM
FACTS The French POS device maker Ingenico unveils a payment solution for conversational agents using IMB’s AI technology and Natural Langu...
OUI.sncf Adds a Payment Option for their Chatbot
A conversational agent was introduced by OUI.sncf in December 2017 to help their users find and book train tickets (online and on their mobile ph...
