Virgin Money trains its employees for the well-being of customers
Virgin Money has just presented a new in-house training initiative for its employees. This training should in particular help them acquire knowle...
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BBVA allows you to manage your accounts and cards via AI
The Spanish bank BBVA just presented its latest innovative initiative in account and card management for its clients. They will now be able to re...
In brief: Matmut and Zelros renew their partnership
On 10 February, the Matmut Group and Zelros announced the renewal of their partnership for another three years.
Zaion accelerates its European expansion with a €11 million fund raising
Zaion, French specialist in voice conversational AI, announces a €11 million fund raising led by 115K, the Venture Capital Fund of The Postal Ban...
BBVA evaluates AI bias
Strongly committed to the deployment of the latest artificial intelligence technologies in banking services and processes, the Spanish bank BBVA ...
Bunq translated live with AI
The Dutch neobank Bunq has just signed what it presents as a world first, with the launch of a new machine translation service in real time to fa...
A Banking Institution Selling Insurance Policies via a Chatbot
FACTS The Portuguese institution Banco Best teams up the insurance group Simplesurance (featuring affinity-based, connected services) and l...
REX: Bank of America Reports Encouraging Results for their Chatbot
FACTS Bank of America released results after implementing their chatbot, Erica.
Banque Casino Launches a Voice-Based Chatbot to Improve Customer Relation
FACTS Banque Casino partners with Greenbureau –start-up specialising in customer relation– to launch a new service enabling their customers...
Subscribing a Travel Insurance via Facebook Messenger
FACTS Starr Insurance adds a Facebook Messenger chatbot for their travel insurance.
Arkéa Crafts a Chatbot for Remote Purchases
FACTS Arkéa launches a mobile conversational agent for distance selling. This tool embeds a payment option for corporate e-commerce special...
Ingenico Adds a Chatbot with IBM
FACTS The French POS device maker Ingenico unveils a payment solution for conversational agents using IMB’s AI technology and Natural Langu...
OUI.sncf Adds a Payment Option for their Chatbot
A conversational agent was introduced by OUI.sncf in December 2017 to help their users find and book train tickets (online and on their mobile ph...
Consumer Credit: A Chatbot for DKB
The Berlin-based online bank Deutsche Kreditbank (DKB) partners with a FinTech, FinReach, on launching a new virtual assistant. This chabot is me...
Nuvo Adds a Chatbot for Comparing Mortgage Loans
The British start-up Nuvo focuses on comparing mortgages and home insurances. Their approach to dealing with these products, as a free digital br...
Accessibility: Adapting European ATMs
The European Union is supporting a new ATM accessibility project to help disabled users. Only 38% of the 425,000 ATMs in the European Union di...
Basel III: Collateral Impact on Banks Further Presence in Payments
Basel III regulatory standard requires that banks dispose of more liquid own funds. This may increase production costs of payment streams. In fa...
Self Service Banking: La Caixa Deploys Contactless ATMs
La Caixa has just deployed contactless enabled ATMs: the customer brings his card closer to the reader and enters his PIN. These ATMs embed ...
American Express Launches “The Quarterlife Project” For Young Customers
American Express and Zync, widen their range of payment card services dedicated to young customers with an affinity program called “The Quarterli...
