Customer Loyalty: NatWest Customises Videos for Mortgage Loan Subscribers
In the UK, NatWest stands out as the first bank to be sending video messages to their customers. The idea is to highlight their prices along cred...
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In the UK, NatWest stands out as the first bank to be sending video messages to their customers. The idea is to highlight their prices along cred...
In the UK, Vodafone, via their mobile offer for young customers, VOXI, announces a new partnership with PayPal. They will be provided interest-fr...
Banque Populaire and Caisse d’Épargne just launched a new turnkey customer loyalty solution for businesses. This service relies on automation for...
Boursorama just reached the 1.5 million customers milestone: an occasion for them to report on their results. This subsidiary of Société Générale...
The mobile bank N26 reported strong growth and became one of the most promising neo-banking FinTechs in Europe, especially in terms of customer a...
After a nine-month test period, the Californian start-up Marqeta (focusing on customer rewards) announces its eponymous solution. Unlike some of ...
According to Javelin’s Annual Banking Identity Safety Scorecard, US financial institutions might not be paying enough attention to their customer...
According to the Research Intelligence Group, one third of the US banking customers may plan to change bank if asked to pay additional debit card...
Ingenico confirmed Google’s NFC-enabled terminals order. These POS terminals will be able to receive and process discount coupons downloaded by c...
Photo credits: Mastercard FACTS The British institution is rolling out Pay by Bank for merchants. With this near real-time option their ...
Banque Casino unveiled a Messenger-based chatbot a year ago. They now report additional results regarding this service, which appears efficient i...
FACTS Banque Casino partners with Greenbureau –start-up specialising in customer relation– to launch a new service enabling their customers...
FACTS Mercialys, retail property company owned by Casino Group and key player in managing shopping malls in France, has been focusing on de...
BNP Paribas' subsidiary Nickel has just made official its new partnership with a British player. The company is Snowdrop Solutions, a technol...
Callcredit and miiCard (My Internet Identity Card) have partnered around new identity verification services designed to meet the needs of credit ...
In a customer letter sent end of last December, Orange Business Services confirmed the end of the X25 telecommunication service. This reminds the...
ING Australia has embarked on a new customer satisfaction strategy by introducing a cash-back offer that is unique in Australia. The offer is bas...
FACTS Boursorama (e-banking subsidiary of Société Générale) again reports highly encouraging results, breaking new grounds from last year’s...
NCR has just acquired a majority stake in uGenius, visio-banking services provider with which it has been collaborating to develop new generation...
Considering an increasing number of customer complaints, on 28 September, the Association of Banks in Singapore (ABS) issued a press release on a...