Bank of America muscle support its advisors with general AI
Bank of America takes a new step in the use of AI for customer relationship by strengthening EricaAssist, its internal support agent used by thou...
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BBVA mobilizes the general AI to measure real customer experience
BBVA deploys a new approach to measuring customer experience based on generative artificial intelligence. The bank now analyses hundreds of thous...
CaixaBank provides extensive care for pets
CaixaBank enriches its insurance offer for individuals with MyBox Pets, a cover dedicated to dogs and cats developed by SegurCaixa Adeslas. The p...
Klarna puts a financial balance within click of its customers via Money Wellness
Klarna partnered with Money Wellness, a financial welfare accompaniment specialist, to offer a free financial health check to its UK users. A "Mo...
OCBC presents an avatar doped to AI to reinvent the customer relationship
OCBC deploys OCBC WoW, an AI-based mobile banking application. Supported by two conversational avatars, Wendy and Wayne, this new customer relati...
ABN AMRO accelerates and secures access to credit with SureStarter
ABN AMRO Launches SureStarter, a service for Dutch first-time entrants that promises to make a credit decision within three days of signing the c...
When AI supports the phone start for banks
Glia is an American company offering artificial intelligence technologies to banking players. It has just announced the deployment of "AI Outreac...
CommBank invests in a harmonised cross channel customer experience
CommBank has announced that it will commit $140 million to strengthen its service ecosystem and unify the experience of its customers between dig...
BMO presents a financial GPS for its particular customers
BMO unveils DollarGPS, its new financial navigation app developed by the Fintech MSN Holding Limited to help individuals better manage their mone...
Caisse d’Épargne offers a free banking package for 11 to 28‑year‑olds
Caisse d'Epargne A new step in its affinitarian strategy for young people was taken by offering, as of June 1, 2026, its "Initial" banking formul...
BPCE opts for 100% online subscription for life insurance
The Popular banks and Savingswith BPCE Insurancenow offer their customers the full online subscription of life insurance contracts. This strategi...
CaixaBank launches Real Estate Wealth, new high-end real estate consulting subsidiary
CaixaBank strengthens its heritage offering by creating Real Estate Wealth, a subsidiary dedicated to advising and accompaniment of wealthy indiv...
U.S.Bank relies on AI to optimize cashing costs
U.S. Bank chose to rely on artificial intelligence to rethink the experience of small businesses and traders, often faced with the complexity of ...
Chase launches digital savings offer in Germany
JPMorgan Chase, a banking giant already well anchored in the United States and United Kingdom, made a remarkable entry into Germany. Surfing on d...
ING Belgium presents its four bank packs to reinvent the customer experience
With the launch of four new Packs around lifestyles, ING Belgium is rethinking the bank on a daily basis, offering a new division of its banking ...
CaixaBank joins forces to simplify the writing of its clients' will
CaixaBank, leader of retail banking in Spain very committed to Seniors, innovates again by associating with Legálitas, a legal services sp...
ChatGPT becomes a financial assistant
OpenAI It is taking a new step in the integration of artificial intelligence in everyday life, offering US users the opportunity to ChatGPT Pro a...
Experian puts conversational AI at the service of youth pedagogy on Snapchat
Experian continues its digital transformation and announces an unprecedented integration of its expertise in financial education on the social ne...
CaixaBank reinvents bank subscription
New step in digitizing and automating banking subscription processes. CaixaBank takes one more step towards digitizing the banking experience. Th...
Citi Wealth and Google want to reinvent heritage management through AI
On the occasion of Google Cloud Next 2026 organized in Las Vegas, Citi Wealth, an entity dedicated to the asset management of the eponymous bank,...
