Zaion accelerates its European expansion with a €11 million fund raising

Zaion, French specialist in voice conversational AI, announces a €11 million fund raising led by 115K, the Venture Capital Fund of The Postal Bank, to accelerate its European expansion. Thanks to this financial support, the company will be able to strengthen its position as a leader in the banking and insurance sector and offer innovative solutions to optimize customer relationship via theIA.

FACTS

• Zaion raised €11 million in a round table run by 115K, the Bank's Venture Capital Fund, with the support of its historical investors such as Fortino Capital and Truffle Capital.

• This fundraiser aims to accelerate European expansion and strengthen Zaion's position in the voice conversational AI dedicated to customer relationship in the banking and insurance sectors.

• Zaion's d

  • An autonomous generator of voice conversational agents for the reception and processing of simple requests.

  • A monitoring tool for real-time monitoring and performance analysis.

• Zaion also takes advantage of the announcement of its fundraiser to specify that its d

ISSUES

• Accelerating its conquest of the European market: Zaion plans to accelerate its international expansion, with priority over Spain. The company's integration into the AWS marketplace also strengthens its large-scale deployment capacity.

• Become a pioneer of Voice Conversational AI: Zaion has high objectives supported by its results. In 2024 Zaion handled 25 million calls with a natural language understanding rate of over 90%. More than 150 IA voice agents are deployed to improve the efficiency of customer services. The platform has over 50 major customers in the banking and insurance sector.

• Continue its development with a weight partner: In 2023, Zaion launched Zaion Real Time Call Summary, a generative AI solution to synthesize calls. The 115K investment highlights the rapprochement between the La Poste Group and Zaion. The latter has developed the LUCY virtual assistant from La Banque Postale, promoting the simplified management of calls for the bank. It allowed him to process 2 million calls in a year with a satisfaction rate of 86%. The project also reduced the transfer rate to advisors from 25% to 10%, improving the accessibility of customer service from 7 to 9 points.

• Manage data responsibly: Zaion's governance focuses on data protection and aligns with AI ACT to ensure the data protection of its customers. The company is committed to a responsible and transparent AI.

PERSPECTIVE

• The acquisition of 115K in Zaion represents the fund's 12th investment since its launch in 2022. By joining forces with Zaion, 115K once again reaffirms its willingness to invest in innovative startups, particularly in the field of AI.

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