Metro Bank organizes the fight against fraud on WhatsApp
Metro Bank reveals the Metro Bank Scam Checker, an anti-fraud tool, developed with Ask Silver AI and accessible via WhatsApp. The principle is clear: to simplify as much as possible the path of reporting and identifying fraud and fraud. The purpose of this tool is to help individuals protect themselves from fraud, in a context where fraud in the UK exceeded £1 billion in 2023.
FACTS
Metro Bank has therefore announced the launch of a new anti-fraud tool, built in partnership with a company from the AI and specialized supplier Ask Silver.
The Metro Bank Scam Checker is presented as a fraud detector designed to help customers report risks and quickly identify whether they are experiencing an attempted fraud.
Specifically, the tool is accessible via WhatsApp. Users start by saving the dedicated phone number in their contacts.
Then, when they receive suspicious communication via email, SMS, or other, they can take a photo or screenshot and drop the image directly into the Metro Bank Scam Checker thread.
In a few minutes, the artificial intelligence of the tool analyzes the photo and gives its opinion to the user. If this is an attempted fraud, Metro Bank Scam Checker:
sends an alert directly to the user;
accompany the result of several tips so that the user can ensure his safety;
warns the competent authorities, allowing them to act quickly.
ISSUES
Optimal simplification: Metro Bank puts forward a suitable response to the techniques of fraudsters who rely on urgency and speed, in particular by pretending to be a trusted interlocutor like a relative or a bank advisor to convince their victims. Metro Bank Scam Checkers is a simple and instant way for users to get a response in just a few minutes, before the fraudster has reached its end.
A case of practical use for users: With Scam Checker, Metro Bank and Ask Silver highlight a new case of concrete use for AI. While artificial intelligence is already widely used by financial institutions and businesses in the fight against back office fraud, today it is placed directly in the hands of individuals and is focused on simplifying processes.
PERSPECTIVE
According to Metro Bank figures, the UK estimates fraud and fraud in 2023 at over £1 billion. This figure reveals the importance of this phenomenon and the vulnerability of people to attempted fraud.
Also according to Metro Bank, 76% of licensed push payment fraud starts online and 16% starts on telecommunications networks. The Metro Bank Scam Checker could therefore help reduce these figures by adapting itself to these channels.
In the face of threats, banks, like Metro Bank, are trying to develop tools that are ever simpler and accessible to their customers. This is the case for Westpac too. At the end of March, the Australian bank launched a functionality intended for its customers to allow to secure and block its account within moments. In case of doubt, they can protect themselves easily and instantly.
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