In brief: ING Germany normalizes Wero by integrating into the core of the banking application

ING Germany is taking a new step in the adoption of Wero by now allowing its customers to use this method of payment more easily to make their online purchases from e-commerce partners. e-commerce payment via Wero is not new in Germany since the European Payments Initiative (EPI) solution is deployed in the market since the end of 2025 and already accepted by several major merchants. The real novelty here lies in the way ING integrates Wero into its banking offering.

Present in the ING app since August 2025 for person-to-person payments, Wero allows instant account-to-account transfers. Its deployment for online payments was ongoing and now the Wero service will also be offered to make online payments within the ING banking application itself. The bank makes Wero an additional option in its customers' daily online payment choices, directly from their current account, without going through an intermediary wallet or international providers.

ING relies on an already strong user base, while around 600,000 customers have activated Wero for their individual payments, i.e. almost 15% of its current account holders. This adoption rate is one of the highest in the German market.

To achieve these results, the bank simplified onboarding. Wero's general terms and conditions are indeed integrated with those of the current account, which implies automatic consent when opening an account and greatly reduces the frictions of activation.

Next step announced in Germany: the extension of Wero to the physical point of sale, to allow customers to also pay in store.

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