BBVA relies on human empathy to improve debt recovery
Against current trends in automation and the use of artificial intelligence, BBVA Mexico receives an innovation prize from Global Finance for a deeply human project: a debt recovery protocol based on empathy and behavioral understanding. A strategy that combines economic success and better customer experience.
You do not have access to this article.
Log in to view this article. If you don't have an account, you can contact us and get a subscription for your company.