AI Agent for improving the customer relationship of banks and insurers

Tata Communications, a telecom giant, purchased an Italian company specializing in the services of "Communication Platform as a Service" (CPaaS) offering omnichannel communication solutions via APIs, Kaleyra, in 2023. This acquisition was designed to strengthen Tata Communications' customer engagement solutions by integrating the latest technology. But today Tata Communications also capitalizes on this expertise to offer banks and insurers a new customer relationship management service boosted at theIA Agent.